Home Tech IT Support and Services – How to Get the Most Out of Your IT Support

IT Support and Services – How to Get the Most Out of Your IT Support

by Nicholas Walker

Nowadays, many companies are more likely to decide to outsource IT Support London. Instead of hiring a limited number of IT staff within the company, they found that outsourcing IT support and providing a variety of IT professionals to their services would benefit the company. cost.

Choosing a managed service provider (MSP) to handle the day-to-day inside and outside of your IT system should not be underestimated. They are literally responsible for the uptime of your business, so you want to make sure you not only get the most out of your IT support, but you are using a reputable company.

Different MSPs provide different services to their clients. Some offer “block time”. If you pre-purchase for hours when calling IT support, your work will be deducted from the block. This makes sense if you don’t make much use of IT support, but if you spend a lot of time a week or month, you’ll want to look at MSPs that offer an “all-you-can-eat” plan. .. These are commonly referred to as “managed service contracts.” Managed service contracts allow you to set a monthly fee to make unlimited support calls and typically include services such as system maintenance and workstation monitoring. Fees are usually calculated based on the current number of staff and the complexity of the IT system. This system makes it easier to budget because you know that you won’t be charged a lot of money if you have a month that needs a lot of support. You don’t want to think about the bill when you’re calling support for that. It should feel like an extension of your office where you can call whenever you are stuck with something IT related.

When it comes to monthly invoice topics, that doesn’t always lead to bottom line revenue. The cheapest contract is not always the best. If you’re considering migrating your IT provider, or if you want to move from in-house IT to outsourced IT, you’re not just looking at the cost per month. The saying “You get what you pay for” comes to mind here. Weighing what you get and who you get for your monthly IT costs is certainly the best option. The vast majority of IT providers are proud to be certified for the hardware and software they support. The vast majority of, if not all, employees are certified by Microsoft, Cisco, and others to show their clients that they have industry certification for the hardware and software they support. Your hardware and software! After all, if you are offered cheaper rates to get service from staff who do not have these qualifications, think twice before accepting the contract.

Some managed service providers can bundle different types of support to further increase their costs. If all staff have problems, they may have a daily support contract, but project management may be included in the price. When it’s time to implement a large project, if you want to upgrade all your systems because they are out of date, you don’t have to pay the project manager to investigate all the work.

Perhaps if you’re leveraging the cloud for email (Office 365), this may be included in your monthly support fee. Most managed service providers can offer Office 365 licenses. During contract negotiations, you can add a monthly fee per user to your monthly IT budget. Assuming your budget is based on the number of users in your company, it makes sense to tie this too. You will get a lower price than paying individually, and you may also get the additional benefit of support from that particular MSP. Microsoft releases monthly updates. This means that there are many workstations and servers that need to be updated. Perhaps regular system maintenance may also be included in your monthly support costs. If you don’t want to use the services of a managed service provider for support, you’ll notice that you’re paying extra for “out of range” work.