Because of the recent coronavirus pandemic, many businesses and firms around the world were forced to change their work setup. Lockdown measures were implemented, and employees were forced to work from home. However, working from home means that people who work in the financial sector have more freedom to use different tools and apps in communicating with clients. This can be a problem as the financial sector is heavily regulated with different laws that focus on data protection.
Companies need to find ways to effectively monitor their employees’ communication with clients during this pandemic. The first thing that firms can do to address this is to document which communication platforms the employees are using. They can advise their employees on what they should use for their work as recordkeeping is much easier when all the employees use compliant devices and messaging solutions when contacting clients.
It is also advised to increase surveillance on employee communications. It’s important to check on the chats and calls to check for compliance issues during the earliest stages. Lastly, firms can implement the use of a reliable mobile archiver for secure SMS messaging and call monitoring.
These are a few of the tips that firms can implement regarding their communications monitoring in the pandemic. To learn more, here’s an infographic by Telemessage.